RETURN POLICY FOR ONLINE PURCHASES
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House Parts LLC is committed to providing superior quality products as well as a high level of customer service. We go to great lengths to assist our customers in making appropriate decisions regarding their purchase in the hope that you will be pleased with the result. Prior to your actual order, we may have many conversations with you either by email, telephone or by fax confirming and answering any questions you might have in regards to your product selection. Although we are genuinely concerned about your overall satisfaction, we believe that we have done everything possible in the decision-making process prior to your order therefore we must pass on similar policies our manufacturers give us. Many of our offerings are either custom, or made-to-order. We realize that it can sometimes be a bit challenging to make important decisions about your purchase over the Internet. This is one of the reasons why we had opened our retail store and showroom. Customers can see first hand many of the products and the associated options available.

REFUNDS

We cannot accept the return of an item that has been installed or used in any way. We will not accept returns on any item that is not defective or damaged from shipment after 7 days of its delivery. In the event that we do accept a return within this 7-day period, the customer is responsible for return shipping and/or those necessary to ship out exchanged items. A restocking fee of 35% of the item’s cost will not be refunded to the customer. Restocking Fee will be assessed on all refunds and exchanges except on damaged or defective items. This is a charge that is past on from many of our manufactures. A Refund amount will be refunded back to the credit card used to purchase the item(s) or by check if other payment method was used. Any possible return must be authorized with a Return Merchandise Authorization (RMA) number prior to shipping back. Exchange or return will not be accepted unless pre-authorized by our return department. Request for Return Merchandise Authorization (RMA) number must be made with in 7 business days from receipt of order via e-mail at houseparts@sc.rr.com or fax at (843)626-3404. House Parts LLC will then provide shipping instructions and a ship to address for the item. PLEASE DO NOT ATTEMPT TO RETURN ANY ITEM WITHOUT AN AUTHORIZATION from House Parts LLC first. We cannot be held responsible for your return otherwise.We must receive return merchandise within 7 business days after RMA number has been issued; however, there is an exception for international and APO orders please inquire at time of request for RMA number. Return freight charges are prepaid by customer, and collect shipments will be refused. Do not send your return order without the RMA number. It must be clearly marked on outside of the shipping box or else the package will be refused. House Parts LLC reserves the right to provide a store credit in lieu of a cash credit in some cases.

DAMAGE OR DEFECTIVE ITEMS